Frequently Asked Questions
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I can’t get the system to submit my application, what can I do?
Our system is only compatible with Chrome, Fire Fox or Mozilla Firefox. It is not compatible with Internet Explorer. If you have use one of the three systems and still can’t submit your application, please contact Talent Acquisition at 330-672-5627.
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I have attached the wrong cover letter, resume, reference document, etc. How do I change it?
You should have the ability to remove any of those documents and reattach a new one. If you find you are still having trouble, please contact Talent Acquisition at 330-672-5627 for assistance.
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I do not know my former employers’ email addresses or telephone numbers. What can I enter in those fields so I can move my application forward in your system?
Please enter your own email address and telephone number. If you are a final candidate for that particular opening, we will be requesting you to provide us with that information at that stage of the process.
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I have tried to reset my password, but I am not receiving any emails providing me with a link to make the reset.
Again, this is one where it has a lot to do with what browser you are currently using. Please don’t hesitate to contact Talent Acquisition at 330-672-5627 and a member of our team will gladly reset your password for you.
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When I submit my application, the systems tells me something is wrong, but it doesn’t tell me what is wrong? 5. When I submit my application, the systems tells me something is wrong, but it doesn’t tell me what is wrong?
The system should be showing you “in red” what is incomplete or incorrect on your application. If you don’t see this, please contact Talent Acquisition at 330-672-5627.
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The system won’t accept my telephone number. Why?
It is not necessary to enter dashes in your phone number – just type the whole number in. Example: 330-672-5627 would be typed in as 3306725627.
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I am currently on an H4 Visa. Will the job consider H4 Visa candidates and provide sponsorship?
We ask that you apply and if you are one of the candidates selected for an interview, we will discuss this more at the time of the interview.
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I have checked the status of my application several times and it continues to say “in progress”. What does that mean?
It can mean many different things – examples are, we can be in the process of testing individuals for this opening, screening candidates, the department may be screening or interviewing candidates, waiting for affirmative action approval, etc. We recommend you give it another 2 weeks and then if it doesn’t change, please call Talent Acquisition at 330-672-5627.
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I was filling out an application for” XYZ” position and the posting closed at 4:45 p.m. I was on the check for errors and submit page. Can I still be allowed to submit my application?
Our posting closes at midnight (12:00 a.m.) on the day the job is set to close so your example would not have been the reason you could not submit your application. Our guess is that it was an issue with the browser you were using. Once a job closes, we can no longer accept applications for that particular opening. We encourage you to check frequently and apply to others openings that might be of interest.
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I came across a posting from an external website; however, when I attempted to search for the posting at jobs.kent.edu, I was unable to find it. Is the position still posted?
Very often our sight is scraped by an outside agency (e.g., Monster, Linked In, etc.) The bad thing about that is they pay no attention to the end date so we suggest you go to our site (jobs.kent.edu) and put the position number and/or name in and if you don’t find it, then we feel it is safe to assume it is no longer posted. If you still have a concern, please call us at 330-672-5627.